To recommend a blog for possible inclusion on Retail’s Best Blogs, please send an e-mail to Melissa Campanelli (mcampanelli@napco.com) that includes the blog’s title, RSS link and primary area of focus.

All submissions are subject to editorial reviewed and will assessed based on factors such content quality, frequency of posting and reader interest.

NEWS from

CROSS-CHANNEL RETAIL

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CUSTOMER SERVICE

  • Church of the Customer

    The best customer service is invisible

    May 20, 2013

    I am huge fan of Nordstrom. They have famed customer service and that is one of the reasons why I shop there. But even I was surprised by this....

  • FREEDyourMind

    FREEDyourMind is Moving

    March 01, 2012

    We have so many smart people at ForeSee, and while many of them have been guest posting on my blog for some time, it’s time for a new venue that...

  • Return on Intelligence

    Jim Gilbert

    6 Tips to Capture Every Site Visitor

    By Jim Gilbert | May 21, 2013

    One of the universal truths I see is a lack of understanding by many marketers, from newbie to experienced, of what their website is really for....

  • Steven P. Dennis' Blog

    Merge ahead

    May 13, 2013

    More and more, your web presence is the front-door to your brand, not just a sales channel. More and more, mobile, and all things digital, blur...

  • Creating Positive Customer Experiences

    A Little Customer Romance Goes a Long Way

    February 15, 2011

    By JoAnna Brandi It’s the time of year when everyone’s thinking...

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MOBILE

  • The Mobile Retail Blog

    4 Ways that Mobile Apps Can Launch You Above Your Competitors

    May 20, 2013

    Just a few years ago, retailers who had mobile-optimized websites were considered industry innovators. It’s amazing how much mobile technology...

  • Inside Mobile Marketing

    Michael Becker

    Building a Mobile Presence

    By Michael J. Becker | December 15, 2011

    Mobile is a revolution. The power of the personal mobile device has created the potential for businesses to build stronger and more mutually ...

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E-COMMERCE

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MARKETING

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MERCHANDISING

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B-TO-B

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OPERATIONS & FULFILLMENT

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SOCIAL

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RETAILING

  • Oracle Retail International Blog

    Chinese Evolution of Experience Retailing Results Unveiled

    May 16, 2013

    Today saw the unveiling of the Chinese results from Oracle Retail’s Evolution of Experience Retailing research. Sarah Taylor, Senior Director...

  • Storefront Backtalk

    Virtual Retail Currency Could Translate Into Not-So-Virtual Legal Nightmares

    May 23, 2013

    In a bid to attract new customers, Amazon recently announced a new program in which it would give customers 50 Amazon "coins" to use in playing...

  • The Robin Report

    Bay Closes the Talent Gap

    May 22, 2013

    With the launch of the Spring 2014 lookbook in April, Gap Creative Director Rebekka Bay sets the tone of her six-month-old stewardship as Creative...

  • Insight-Driven Retailing Blog

    Reinventing Retail

    February 06, 2012

    Just like physicists are fond of saying matter is neither created nor destroyed it simply changes form, so goes retailing.  The industry has...

  • Retail Rants & Raves

    Joe Keenan

    Reflections on NRF 2013

    By Joe Keenan | January 23, 2013

    Now that a full week has gone by since the National Retail Federation's Big Show in New York City, I've finally caught up and found the time to...

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